Order processing
We pack orders in Savannah, Georgia, Monday through Friday. Orders placed by 1 pm Eastern usually ship the next business day, and every order ships within two business days. You'll get a tracking number by email as soon as your box is picked up.
Shipping rates
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 3–7 business days | $6.95, free on orders over $59 |
| Expedited | 2–3 business days | $14.95 |
| Priority | 1–2 business days (order by 1 pm ET) | $29.95 |
We ship to all 50 states, Washington DC and APO/FPO/DPO addresses. Alaska, Hawaii and military addresses ship by USPS and may take a few extra days. We don't ship outside the United States.
30-day returns
If something isn't right, send it back within 30 days of delivery for a full refund of the item price. Items should be unused and in their original packaging.
- Email support@nuthatchlane.shop with your order number and the items you're returning.
- We'll reply within one business day with a return address and instructions.
- Pack the item securely and ship it back. Return shipping is paid by the customer unless the item arrived damaged or we sent the wrong thing.
Refunds go back to your original payment method within 5 business days of the return reaching us. Your bank may take a few more days to post it.
Damaged or wrong items
Glass feeders and ceramic baths are packed carefully, but things happen. If an item arrives damaged or isn't what you ordered, email a photo to support@nuthatchlane.shop within 7 days of delivery. We'll send a replacement or a full refund, including shipping, and you won't need to send the broken piece back.
Exchanges
Want a different color or size? Start a return for the original item and place a new order for the one you want — it's the fastest way to get it shipped.
